Unintended Consequences

Unintended Consequences

Do businesses think before inflicting updates on their customers? When is an Update an Upheaval?   I’m sure you are familiar with the scenario – you are just about to engage on something important using your PC, phone or smart TV and lo – it’s...
Making Business Transformation Work

Making Business Transformation Work

The Transformation Landscape: Go on, I dare you. Look at the articles that come up when you search for “Making business transformation work” and they all have one thing in common. None (yes NONE) of them pay attention to the fundamental question of why an organisation...